Return/Refund Policy

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

RETURN ELIGIBILITY:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.

SUBMIT A RETURN REQUEST:

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Once your return is received and inspected, we will send you an email to notify of the status of your return request. If your return request is approved, then you receive an email with shipping instructions and a return shipping label. After the product is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Processing time varies according to each bank and is not within our control.  

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.

EXCHANGES (IF APPLICABLE):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.

We aim to answer all emails within a 24 hour timeframe.

RESTOCKING FEE

We do not charge a restocking fee. All eligible returns will be processed without any additional charges.

EXCLUSIONS

Please note that final sale items are not eligible for return. Items marked as final sale at the time of purchase are sold “as is” and cannot be returned or exchanged.

CUSTOMER SERVICE CONTACT

For any questions regarding our Return Policy or the return process, please contact our customer service team at support@sageandjade.com